Here is the detailed information about what ISO 9000 is, and what requirements your company must meet to achieve certification. Information is presented in a clear and simplified manner that all readers will welcome. But what makes this manual truly indispensable is its unique workbook format, complete with easy-to-follow "factsheets," that provides an entire methodology by which you'll be able to understand the ISO 9000 series.

This innovative manual challenges the notion that ISO 9000 supports just quality management. It proposes a business management system based on the twenty elements of ISO 9001 - including those relating to infrastructure, management, continuous improvement, product/service lifecycle, and supporting activities - that more closely mirrors the ways in which companies actually do business.

With its much-needed emphasis on not only the "what" of requirements, but also the "how" of implementation, the book goes a long way toward putting ISO 9000 certification - and ongoing growth and improvement - within the reach of most any company.