Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints.
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Dealing with Difficult People
2010, Kogan Page Publishers
E-book
in English
0749458917 9780749458911
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Includes bibliographical references.
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