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How to influence others at work: psychoverbal communication for managers
1993, Butterworth-Heinemann
in English
- 2nd ed.
0750609907 9780750609906
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Book Details
Table of Contents
Conversations
successes and failures
How do you like to work?
Plan your conversation with strategic pacing
Establish rapport with operational pacing
Techniques of enquiry
Diagnosis and summarizing
How to lead people towards solutions
How to propose convincing solutions
How to give advice and handle criticism
Developing your communication channels.
Edition Notes
Includes bibliographical references (p. [135]-136) and index.
Previous ed.: 1988.
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