An edition of Effective apology (2009)

Effective apology

mending fences, building bridges, and restoring trust

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  • 2 Want to read
Cover of: Effective apology by John Kador, John Kador
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Last edited by ImportBot
August 2, 2020 | History
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An edition of Effective apology (2009)

Effective apology

mending fences, building bridges, and restoring trust

by

  • 2 Want to read

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Publish Date
Publisher
Berrett-Koehler Publishers
Language
English
Pages
288

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Buy this book

Previews available in: English

Subjects

Apologizing, Public relations, Crisis management, Business communication, Corporate image, Corporations, Interpersonal relations
Edition Availability
Cover of: Effective Apology
Effective Apology: Mending Fences, Building Bridges, and Restoring Trust
2010, ReadHowYouWant.com, Limited
in English
Cover of: Effective Apology
Effective Apology: Mending Fences, Building Bridges, and Restoring Trust
2009, Berrett-Koehler Publishers, Incorporated
in English
Cover of: Effective apology
Effective apology: mending fences, building bridges, and restoring trust
2009, Berrett-Koehler Publishers
in English
Cover of: Effective Apology
Effective Apology: Mending Fences, Building Bridges, and Restoring Trust
2009, Berrett-Koehler Publishers, Incorporated
in English
Cover of: Effective Apology
Effective Apology: Mending Fences, Building Bridges, and Restoring Trust
2009, Berrett-Koehler Publishers, Incorporated
in English

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Book Details

Table of Contents

The age of apology
Why we apologize and what it accomplishes
Recognition
Responsibility
Remorse
Restitution
Repetition
When, where, and how to apologize
How to accept (and reject) an apology
Apology and forgiveness
Obstacles to wholehearted apology
The best apology possible : ten apology do's and don'ts
Talking about apology : frequently asked questions
What can I do now? : five apology practices.

Edition Notes

Includes bibliographical references and index.

Published in
San Francisco, Calif

Classifications

Dewey Decimal Class
659.2
Library of Congress
HD59.2 .K34 2009, HD59.2.K34 2009

The Physical Object

Pagination
p. cm.
Number of pages
288

Edition Identifiers

Open Library
OL23054268M
Internet Archive
effectiveapology0000kado
ISBN 13
9781576759011
LCCN
2009002120
OCLC/WorldCat
778356093
LibraryThing
8606332
Goodreads
6422015

Work Identifiers

Work ID
OL2644187W

Source records

Library of Congress MARC record
Library of Congress MARC record
Library of Congress MARC record
Internet Archive item record
Better World Books record
Library of Congress MARC record
harvard_bibliographic_metadata record
amazon.com record

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History

Download catalog record: RDF / JSON
August 2, 2020 Edited by ImportBot import existing book
February 28, 2020 Edited by MARC Bot remove fake subjects
January 17, 2020 Edited by ImportBot import existing book
July 14, 2017 Edited by Mek adding subject: Internet Archive Wishlist
December 10, 2009 Created by WorkBot add works page