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Thriving on chaos: handbook for a management revolution
1988, Harper & Row
in English
- 1st Perennial Library ed.
0060971843 9780060971847
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Thriving on chaos: handbook for a management revolution
1988, Macmillan, Knopf
in English
0333454278 9780333454275
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Thriving on chaos: handbook for a management revolution
1987, Knopf, Distributed by Random House
in English
- 1st ed.
0394567846 9780394567846
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Book Details
Table of Contents
Unit 1. Prescriptions for a world turned upside down. Chapter 1. Facing up to the need for revolution
Chapter 2. Using the prescriptions: the essentials of proactive management
Unit 2. Creating total customer responsiveness. Chapter 3. Specialize/create niches/differentiate
Chapter 4. Provide top quality, as perceived by the customer
Chapter 5. Provide superior service/emphasize the intangibles
Chapter 6. Achieve extraordinary responsiveness
Chapter 7. Be an internationalist
Chapter 8. Create uniqueness
Chapter 9. Become obsessed with listening
Chapter 10. Turn manufacturing into a marketing weapon
Chapter 11. Make sales and service forces into heroes
Chapter 12. Launch a customer revolution
Unit 3. Pursuing fast-paced innovation. Chapter 13. Invest in applications-oriented small starts
Chapter 14. Pursue team product/service development
Chapter 15. Encourage pilots of everything
Chapter 16. Practice creative swiping
Chapter 17. Make word-of-mouth marketing systematic
Chapter 18. Support committed champions
Chapter 19. Model innovation/practice purposeful impatience
Chapter 20. Support fast failures
Chapter 21. Set quantitative innovation goals
Chapter 22. Create a corporate capacity for innovation
Unit 4. Achieving flexibility by empowering people. Chapter 23. Involve everyone in everything
Chapter 24. Use self-managing teams
Chapter 25. Listen/celebrate/recognize
Chapter 26. Spend time lavishly on recruiting
Chapter 27. Train and retrain
Chapter 28. Provide incentive pay for everyone
Chapter 29. Provide an employment guarantee
Chapter 30. Simplify/reduce structure
Chapter 31. Reconceive the middle manager's role
Chapter 32. Eliminate bureaucratic rules and humiliating conditions
Unit 5. Learning to love change: a new view of leadership at all levels. Chapter 33. Master paradox
Chapter 34. Develop an inspiring vision
Chapter 35. Manage by example
Chapter 36. Practice visible management
Chapter 37. Pay attention (more listening)
Chapter 38. Defer to the front line
Chapter 39. Delegate
Chapter 40. Pursue horizontal management by bashing bureaucracy
Chapter 41. Evaluate everyone on his or her love of change
Chapter 42. Create a sense of urgency
Unit 6. Building systems for a world turned upside down. Chapter 43. Measure what's important
Chapter 44. Revamp the chief control tools
Chapter 45. Decentralize information, authority, and strategic planning
Chapter 46. Set conservative goals
Chapter 47. Demand total integrity.
Edition Notes
Includes index.
Bibliography: p. 671-684.
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