An edition of IT at your service
(2002)
IT at your service
knowing and keeping your clients
2nd ed.
by L. Paul Ouellette
- 0 Ratings
- 0 Want to read
- 0 Currently reading
- 0 Have read
Share
×Close
This edition doesn't have a description yet. Can you add one?
Check nearby libraries
Buy this book
Showing 1 featured edition. View all 1 editions?
| Edition | Availability |
|---|---|
1
IT at your service: knowing and keeping your clients
2002, Kendall/Hunt Pub.
in English
- 2nd ed.
0787288322 9780787288327
|
aaaa
Libraries near you:
WorldCat
|
Book Details
Table of Contents
Machine generated contents note: 1. A Service Organization1
2. Treat Your Clients with Respect17
3. The Service Strategy Cycle29
4. Assess Your Service Level41
5. What Clients Really Want61
6. Myths and Sins71
7. Moments of Truth83
8. Learning About Your Clients93
9. Developing Your Service Strategy111
10. Building the I.S./Client Relationship127
11. Managing Expectations141
12. Creating Satisfied Clients151
13. Managing Moments of Truth165
14. Creating a Service Team175
15. Measuring Your Service181
16. Welcome to the Real World193.
Edition Notes
Rev. ed. of: I.S. at your service. c1993.
Classifications
The Physical Object
ID Numbers
Community Reviews (0)
Feedback?
| December 30, 2021 | Edited by ImportBot | import existing book |
| April 28, 2010 | Edited by Open Library Bot | Linked existing covers to the work. |
| February 5, 2010 | Edited by WorkBot | add more information to works |
| December 9, 2009 | Created by WorkBot | add works page |