An edition of Service operation
(2007)
Service Operation Itil, Version 3 (Itil)
Version 3 edition
by David Cannon and David Wheeldon
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This book introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.
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Previews available in: English
Subjects
Computer industry, Customer services, Management, Electronic office machine industry, Technologie de l'information, Service à la clientèle, Gestion de la qualité, Réseaux informatiques, IT infrastructure library, Informatique, Industrie et commerce, Gestion, Qualité, Contrôle, Commande de processus, Business information services, Computer industry--customer services--management, Electronic office machine industry--customer services--management, It infrastructure library, Informatique--industrie et commerce--service à la clientèle--gestion, Qualité--contrôle--informatique, Hd9696.67.a2 s478 2007, 004.068, Dat 060f, Sr 770| Edition | Availability |
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Service Operation Itil, Version 3 (Itil)
May 31, 2007, Stationery Office
Paperback
in English
- Version 3 edition
0113310463 9780113310463
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| December 19, 2023 | Edited by ImportBot | import existing book |
| July 17, 2022 | Edited by ImportBot | import existing book |
| August 19, 2021 | Created by MARC Bot | import existing book |