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Edition | Availability |
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1
The business of IT: how to improve service and lower costs
2010, IBM Press
in English
0137000618 9780137000616
|
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Libraries near you:
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2
The business of IT: how to improve service and lower costs
2010, IBM Press
in English
0137000618 9780137000616
|
aaaa
Libraries near you:
WorldCat
|
3
The business of IT dollars: how to improve service and lower costs
2009, IBM Press
in English
0137000618 9780137000616
|
zzzz
Libraries near you:
WorldCat
|
Book Details
Table of Contents
Improving service and lowering costs
IT service lifecycle : improving business performance
Adopting IT service management using ITIL
IT financial management : the business of IT
IT business cases : realizing IT value
IT performance management : defining success
IT business skills : enabling customer outcomes
Success stories : improving service and lowering costs
Going forward.
Edition Notes
Includes bibliographical references and index.
Classifications
The Physical Object
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- Created March 26, 2010
- 2 revisions
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July 30, 2019 | Edited by MARC Bot | associate edition with work OL7809835W |
March 26, 2010 | Created by ImportBot | Imported from Library of Congress MARC record |