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Subjects
Customer services, Water utilitiesPlaces
United StatesShowing 1 featured edition. View all 1 editions?
Edition | Availability |
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1
Expanding water utility services beyond water supply
2012, Water Research Foundation
in English
1605731668 9781605731667
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Book Details
Table of Contents
1. Introduction
2. What are supplemental services, and why might utilities be interested in providing them?
3. What do utilities think? A survey of utility leaders
4. What do customers think? A survey of utility customers
5. Selecting a potential supplemental service offering
6. Supplemental services guide : a tool to guide utilities through the menu of supplemental service options
7. The business plan : should this utility add this supplemental service?
8. Agenda for future research
References
Appendix A. Utilities that participated in the online utility survey
Appendix B. Survey of utility leaders : survey instrument
Appendix C. Results of survey of utility leaders
Appendix D. Surveys of utility customers
Appendix E. Water utility customer survey results.
Edition Notes
Includes bibliographical references (p. 69).
Classifications
The Physical Object
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