An edition of Implementing ITIL Configuration Management
(2007)
Implementing ITIL configuration management
by Larry Klosterboer
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Subjects
| Edition | Availability |
|---|---|
1
Implementing ITIL Configuration Management
2010, Prentice Hall PTR
in English
0131385658 9780131385658
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2
Implementing ITIL configuration management
2008, IBM Press/Pearson
in English
0137127677 9780137127672
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3
Implementing ITIL Configuration Management
2007, Pearson Education, Limited
in English
0137127057 9780137127054
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zzzz
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Book Details
Table of Contents
Overview of configuration management
Gathering and analyzing requirements
Determining scope, span, and granularity
Customizing the configuration management process
Planning for data population
Putting together a useful project plan
Choosing the right tools
Implementing the process
Populating the configuration management database
Choosing and running a pilot program
Communication and enterprise roll out
Building a configuration management team
The many uses for configuration information
Measuring and improving CMDB accuracy
Improving the business value of configuration management.
Edition Notes
Includes index.
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