An edition of Defusing the angry patron (2000)

Defusing the angry patron

a how-to-do-it manual for librarians and paraprofessionals

by

Cover of: Defusing the angry patron by Rhea Joyce Rubin, Rhea Joyce Rubin
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Last edited by MARC Bot
April 28, 2025 | History
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An edition of Defusing the angry patron (2000)

Defusing the angry patron

a how-to-do-it manual for librarians and paraprofessionals

by

Does dealing with angry customers eat up staff time, increase stress at public service desks, and undermine morale? This work introduces the many causes and faces of anger as well as practical techniques for dealing with angry patrons. It covers handling frustration and confrontative behaviour.

Publish Date
Publisher
Neal-Schuman Publishers
Language
English
Pages
99

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Subjects

Public services (Libraries), Customer services, Anger, Libraries, handbooks, manuals, etc., Library Services, Interpersonal Relations, Psychological Conflict, Hostility, Communication, Negotiating, Libraries, Librarians

Places

United States
Edition Availability
Cover of: Defusing the angry patron
Defusing the angry patron: a how-to-do-it manual for librarians and paraprofessionals
2000, Neal-Schuman Publishers
in English

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Book Details

Edition Notes

Includes bibliographical references (p. 91-93) and index.

Published in
New York
Series
How to-do-it manuals for librarians ;, no. 100, How-to-do-it manuals for libraries ;, no. 100.

Classifications

Dewey Decimal Class
025.5
Library of Congress
Z711 .R79 2000, Z711.R79 2000, Z 711 R79 2000

The Physical Object

Pagination
xi, 99 p. ;
Number of pages
99

Edition Identifiers

Open Library
OL47681M
ISBN 10
1555703720
LCCN
99048199
OCLC/WorldCat
42462965
LibraryThing
1055235
Goodreads
2207270

Work Identifiers

Work ID
OL19471048W

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