An edition of Innovation in student services
(2002)
Innovation in student services
planning for models blending high touch/high tech
by Diana Oblinger
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Innovation in student services: planning for models blending high touch/high tech
2002, Society for College and University Planning
in English
0970041314 9780970041319
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Book Details
Table of Contents
Innovation in student services : best practices and process innovation models and trends / Darlene J. Burnett
Delivering the brand experience : keeping the promise / Cynthia Wheatley
Removing the barriers to education : creating a service model for the working adult student / Ayla Guvenoz
Creating a student-centered culture / Jim Black
On the leading edge : implementation begins / Audrey Lindsay and Leo Fernig
Integrated service delivery : in person and on the web / Beth Pellicciotti ... [et al.]
Generalists in cooperation with specialists : a working model / Dennis V. Day and Julie Pitts
Layers of learning : planning and promoting performance improvement and action learning / Diane Foucar-Szocki ... [et al.]
Student service standards : valuing contact / Kristine E. Dillon
Change beyond change : the next iteration of enrollment services / Thomas Green, Nancy Jefferis, and Regina Kleinman
Living with change : the implementation and beyond / Jim Kreinbring
Enrollment services e-business strategy and development / Susan Nalewaja Van Voorhis and Tina M.R. Falkner
Five years later : maintaining strategic focus / Linda M. Anderson
Continuous improvement / Frank E. Claus
Designing Web-based student services, collaboration style / Pat Shea and Burnie Blakeley
Building the digital infrastructure to transform services / Cynthia M. Hadden, John C. Borne, and Robin R. Ethridge
Web-stop shopping / Donald D. King, Michael E. McCauley, and Phillip M. Shaffer
A Web-based freshman advising and registration system / Gary L. Kramer ... [et al.]
Transforming online services into a Web portal / Dana Cook, Shan W. Evans, and V. Shelby Stanfield
MyUB : a personalized service portal / Robert M. Wright, James Gorman, and Rebecca Bernstein
Empowering students through portfolio management / J. Michael Thompson, Margaret Heisel, and Lisa Caras
From connections to community / Diana G. Oblinger
Sustaining the commitment to change : success in the long run / Earl H. Potter.
Edition Notes
Includes bibliographical references and index.
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| July 19, 2022 | Edited by ImportBot | import existing book |
| May 9, 2021 | Edited by ImportBot | import existing book |
| April 2, 2019 | Created by MARC Bot | import existing book |