An edition of The five essential people skills
(2009)
The five essential people skills
how to assert yourself, listen to others, and resolve conflicts.
1st Fireside trade paperback ed.
by The Dale Carnegie Organization
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The five essential people skills: how to assert yourself, listen to others, and resolve conflicts.
2009, Simon & Schuster
in English
- 1st Fireside trade paperback ed.
1416595481 9781416595489
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Book Details
Table of Contents
An introduction to assertiveness
The three-part assertion method
Assertive rapport building
Tactics for assertive rapport building
Assertive curiosity
Maximizing assertive curiosity in business
From curiosity to understanding
Etiquette: rules of the road for people skills
Persuasion as a people skill
Asking questions skillfully
Assertive speaking
Assertive listening
Assertive ambition
Maximizing results with assertive ambition
Assertive conflict resolution
Assertive conflict management and negotiation.
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