An edition of Business on a Shoestring -- Delighting Your Customers
(2007)
Business on a Shoestring -- Delighting Your Customers
Delivering Excellent Customer Service ... Without Breaking the Bank
by Avril Owton
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Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for small companies. This book will help you do just that by offering invaluable advice on a range of key issues including: understanding your customers; hiring the right people; coping with complaints; adding a personal touch; and learning from your competitors.
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Customer services| Edition | Availability |
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Business on a Shoestring -- Delighting Your Customers: Delivering Excellent Customer Service ... Without Breaking the Bank
2007, A & C Black
electronic resource :
in English
1408102447 9781408102442
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| July 17, 2023 | Edited by ImportBot | import existing book |
| July 28, 2014 | Created by ImportBot | import new book |