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Customer servicesShowing 1 featured edition. View all 1 editions?
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1
Service, service, service: a secret weapon for your growing business
1994, Adams Media Corp.
1558507582 9781558507586
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Book Details
Table of Contents
The customer obsession: the mission statement
Success obstacles
The service triangle: centering on the customer
Understanding your customers
Building your strategy
Instilling spirit
The added value of customer-friendly systems
Creating your service surrogate
Ten critical success factors: doing the right things with the right people
Bending the envelope
Getting back to you
Appendix.
Edition Notes
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The Physical Object
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Feedback?January 14, 2023 | Edited by ImportBot | import existing book |
February 13, 2020 | Edited by MARC Bot | remove fake subjects |
January 27, 2012 | Created by ImportBot | import new book |