| Record ID | ia:serviceservicese00albr |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/serviceservicese00albr/serviceservicese00albr_marc.xml |
| Download MARC binary | https://www.archive.org/download/serviceservicese00albr/serviceservicese00albr_meta.mrc |
LEADER: 01567cam 2200325 a 4500
001 ocm38209551
003 OCoLC
005 20100422175107.0
008 980115s1994 maua b 001 0 eng c
040 $aJDP$cJDP$dNYP$dMLX$dBAKER
020 $a1558507582
020 $a9781558507586
035 $a(OCoLC)38209551
042 $apcc
050 4 $aHF5415.5$b.A435 1994
082 4 $a658.85
100 1 $aAlbrecht, Steven.
245 10 $aService, service, service :$ba secret weapon for your growing business /$cSteve Albrecht.
246 3 $aAdams service, service, service
260 $aHolbrook, Mass. :$bAdams Media Corp.,$cc1994.
300 $a288 p. :$bill. ;$c22 cm.
500 $aAt head of title: Adams.
504 $aIncludes bibliographical references (p. 283-284) and index.
505 0 $aThe customer obsession: the mission statement -- Success obstacles -- The service triangle: centering on the customer -- Understanding your customers -- Building your strategy -- Instilling spirit -- The added value of customer-friendly systems -- Creating your service surrogate -- Ten critical success factors: doing the right things with the right people -- Bending the envelope -- Getting back to you -- Appendix.
650 0 $aCustomer services.
938 $aBaker & Taylor$bBKTY$c10.95$d8.21$i1558507582$n0003029834$sactive
952 $a38209551$zJDP$bMETROPOLITAN LIBR SYST$hFull$iLCC$kDDC$ppcc$tContents$u20070315
952 $a131357482$zJTC$bSHASTA PUBLIC LIBR$hFull$iLCC$u20070518
994 $aZ0$bPMR
948 $hNO HOLDINGS IN PMR - 86 OTHER HOLDINGS