An edition of What to say to get your way
(2010)
What to say to get your way
the magic words that guarantee better, more effective communication
1st ed.
by Boswell, John
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What to say to get your way: the magic words that guarantee better, more effective communication
2010, St. Martin's Press
in English
- 1st ed.
0312580843 9780312580841
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Published in
New York
Table of Contents
Introduction: words matter
You've got the power!
Six degrees of conversation
Use "I" (put it on you)
Put it on "them"
Can/could & may/might
Avoid confrontation
Make it a question
Don't be annoying
Avoid the negative
Soften the message
Be polite
Office etiquette.
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| July 29, 2011 | Created by LC Bot | import new book |