An edition of Achieving class A business excellence
(2008)
Achieving class A business excellence
an executive's perspective
by Dennis Groves
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A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.
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Previews available in: English
Subjects
Leadership, Management, Strategic planning, Business, Nonfiction| Edition | Availability |
|---|---|
1
Achieving Class A Business Excellence
2008, John Wiley & Sons, Ltd.
Electronic resource
in English
047039109X 9780470391099
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2
Achieving class A business excellence: an executive's perspective
2008, J. Wiley & Sons
in English
0470260343 9780470260340
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Book Details
Table of Contents
Opportunity
Fact-finding? Greg meets his team
Greg's directives
Breakdown
Listening...
... and learning
Observing
Possibilities
Beginning
Hope
Decision time
Kick-off...
Involvement
Education, education, education...
Process design
Customer service
Customer satisfaction
Competitive pressure
Class A leadership
Sustainability, and more...
The epilogue.
Edition Notes
Includes bibliographical references and index.
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