An edition of A model of customer satisfaction with service encounters involving failure and recovery (1998)

A model of customer satisfaction with service encounters involving failure and recovery

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A model of customer satisfaction with service ...
Amy K. Smith
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Last edited by MARC Bot
July 13, 2024 | History
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An edition of A model of customer satisfaction with service encounters involving failure and recovery (1998)

A model of customer satisfaction with service encounters involving failure and recovery

by

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  • 0 Currently reading
  • 0 Have read

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Publish Date
Publisher
Marketing Science Institute
Language
English
Pages
44

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Edition Availability
Cover of: A model of customer satisfaction with service encounters involving failure and recovery
A model of customer satisfaction with service encounters involving failure and recovery
1998, Marketing Science Institute
in English
Cover of: A model of customer satisfaction with service encounters involving failure and recovery
A model of customer satisfaction with service encounters involving failure and recovery
1998, Marketing Science Institute
in English
  • Not in Library
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Book Details

Edition Notes

"Working paper."

"February 1998."

Includes bibliographical references (p. 41-44).

Published in
Cambridge, Mass
Series
Report -- no. 98-100, Report (Marketing Science Institute) -- no. 98-100
Copyright Date
1998

The Physical Object

Pagination
44 pages
Number of pages
44

ID Numbers

Open Library
OL52385229M
OCLC/WorldCat
39121826

Source records

marc_columbia MARC record

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History

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July 13, 2024 Edited by MARC Bot import new book
December 11, 2009 Created by WorkBot add works page