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December 11, 2009 | History

A model of customer satisfaction with service encounters involving failure and recovery 1 edition

A model of customer satisfaction with service encounters involving fai ...
Amy K. Smith

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A model of customer satisfaction with service encounters involving failure and recovery
Amy K. Smith, Ruth N. Bolton, Janet Wagner.

Published 1998 by Marketing Science Institute in Cambridge, Mass .
Written in English.

Edition Notes

Series
Working paper -- no.98-100

ID Numbers

Open Library
OL17328146M

History Created December 11, 2009 · 1 revision Download catalog record: RDF / JSON

December 11, 2009 Created by WorkBot add works page