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| Edition | Availability |
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1
Customer relationship management in Indian banking industry
2008, New Century Publications
in English
8177081527 9788177081527
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2
Customer Relationship Management in Indian Banking Industry
Publisher unknown
Hardcover
in English
8177081527 9788177081527
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Book Details
Table of Contents
Customer relationship management and profitability in banks / Sanskritirani Desai
Customer relationship management in the banking sector / Anupma Sharma
Customer relationship management in ICICI Bank / Hansa L. Manahor ... [et al.]
Measuring the success of customer relationship management outsourcing / Gianetan S. Sekhon, R.K. Chauhan, and Sawtantar Singh
Customer awareness and satisfaction with E-banking services : a case study / Monika Aggarwal
Corporate governance in banks / Aditya Gautam and Indu Gaba
Corporate governance in India / Neetu Khanna and Shivani Gupta
Corporate governance and transparency in banks / Leena Kakkar, Preety Sharma, and Pooja Mehta
Economic reforms and public sector banks / Rajinder Punia and Himanshu Rampal
Banking sector reforms : issues, policies, and outlook / R.K. Uppal and Rimpi Kaur
Banking, insurance, and financial sectors / Rajesh Marwaha and Pooja Chatley
Value added accounting for evaluating performance of banks / Nazir Ahmad Gilkar
Stress management in banks / Nitu Gupta and Ritu Gupta
Business process reengineering / Nitu Gupta and Rimpi Kaur
Business ethics : an essential ingredient in corporate governance / Nitu Gupta
Customer relationship management and banking industry / Sudhir Sharma and Akash Kumar.
Edition Notes
Includes bibliographical references and index.
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