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A practical resource for managers and supervisors in hospitality businesses In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry. Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation. Each chapter in this lively and engaging text features: Quotations--Various practitioners in the hospitality industry highlight the chapter's focus Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter Tales from the Field--Hospitality employees provide accounts of the various challenges they face in the industry Ethical Dilemmas--Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts Hands-On HRM--Mini-cases based on real-world situations with discussion questions Chapter Key Terms--Bolded within the chapter and then listed at the end of each chapter with definitions
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Previews available in: English
Subjects
Business, Nonfiction, Travel, Hospitality industry, Personnel managementShowing 6 featured editions. View all 6 editions?
Edition | Availability |
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1
Hospitality Employee Management and Supervision: Concepts and Practical Applications
2012, Wiley & Sons, Incorporated, John
in English
1118462521 9781118462522
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2
Hospitality Employee Management and Supervision: Concepts and Practical Applications with Flashcard Set
2009, Wiley & Sons, Incorporated, John
in English
0470571462 9780470571460
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3
Hospitality Employee Management and Supervision: Concepts and Practical Applications
2007, Wiley & Sons, Incorporated, John
in English
1280826657 9781280826658
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4
Hospitality Employee Management and Supervision
2007, John Wiley & Sons, Ltd.
Electronic resource
in English
0470074272 9780470074275
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5
Hospitality Employee Management and Supervision: Concepts and Practical Applications
February 26, 2007, Wiley, John Wiley
in English
0471745227 9780471745228
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6
Hospitality Employee Management and Supervision
March 6, 2007, John Wiley & Sons Inc
Paperback
0470099429 9780470099421
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- Created April 29, 2008
- 13 revisions
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