An edition of Customer Friendly
(2007)
Customer Friendly
The Organizational Architecture of Service
by James T. Ziegenfuss
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"This book helps us understand how we develop high performance organizations - in this case, organizations that consistently deliver high quality service. It builds on the theory and application of "systems thinking" to organization design and behavior by showing how products, structure, psychological climate, culture, and leadership work together to produce customer friendly experiences. Beginning with the architectural model, the book offers six cases to illustrate the application: hospital, auto manufacturer, airline, hotel, bank, university, and library."--Jacket.
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Previews available in: English
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| Edition | Availability |
|---|---|
1
Customer Friendly: The Organizational Architecture of Service
May 28, 2007, University Press of America
Paperback
in English
0761837531 9780761837534
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2
Customer Friendly: The Organizational Architecture of Service
May 28, 2007, University Press of America
Hardcover
in English
0761837523 9780761837527
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