An edition of The business of IT dollars (2009)

The business of IT

how to improve service and lower costs

by

The business of IT
Robert Ryan, Robert Ryan
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Last edited by WorkBot
December 10, 2009 | History
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An edition of The business of IT dollars (2009)

The business of IT

how to improve service and lower costs

by

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Publish Date
Publisher
IBM Press
Language
English
Pages
292

Check nearby libraries

Buy this book

Edition Availability
Cover of: The business of IT
The business of IT: how to improve service and lower costs
2010, IBM Press
in English
Cover of: The business of IT
The business of IT: how to improve service and lower costs
2010, IBM Press
in English
Cover of: The business of IT dollars
The business of IT dollars: how to improve service and lower costs
2009, IBM Press
in English

Add another edition?

Book Details

Table of Contents

Improving service and lowering costs
IT service lifecycle : improving business performance
Adopting IT service management using ITIL
IT financial management : the business of IT
IT business cases : realizing IT value
IT performance management : defining success
IT business skills : enabling customer outcomes
Success stories : improving service and lowering costs
Going forward.

Edition Notes

Includes bibliographical references and index.

Published in
Upper Saddle River, NJ

Classifications

Dewey Decimal Class
004.068
Library of Congress
HD62.37 .R928 2010

The Physical Object

Pagination
xxiv, 292 p. :
Number of pages
292

Edition Identifiers

Open Library
OL24115094M
ISBN 10
0137000618
ISBN 13
9780137000616
LCCN
2009020220

Work Identifiers

Work ID
OL7809835W

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