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Managing business improvement and quality: implementing key tools and techniques
1998, Blackwell Business
in English
0631207872 9780631207870
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Includes bibliographical references (p. [186]-189) and index.
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{{cite book|author=B. G. Dale |date=1998 |title=Managing business improvement and quality |url=https://archive.org/details/managingbusiness0000dale |publication-place=Oxford, UK |publisher=Blackwell Business |isbn=0-631-20787-2 |lccn=97022300 |ol=676076M}}