"This book explores all of the underlying issues and elements which, together, constitute one of the most successful quality and management programmes upon which companies such as Motorola and GE base their success - Six Sigma." "Aimed at quality professionals, senior mangement and directors, as well as practitioners and students of Six Sigma: SPC and TOM in Manufacturing and Services provides an in-depth but highly readable insight into the quality initiative that is certain to sweep European companies as it has large and global American corporations."--Jacket.