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Front-line staff possess an immense amount of functional and experiential knowledge from which their organizations can learn. This paper examines two distinct processes for leveraging front-line staff knowledge in organizational learning - participation and collaboration. The implications of these findings for organizational learning, process improvement and human resource management are discussed.
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Improving patient outcomes: the effects of staff participation and collaboration in healthcare delivery
2007, Division of Research, Harvard Business School
in English
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"This paper was first submitted July 30, 2007"--Added t.p.
Includes bibliographical references.
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