An edition of CVS, Jon Roberts and Josh Flum [videorecording] (2007)

CVS, Jon Roberts and Josh Flum [videorecording]

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CVS, Jon Roberts and Josh Flum [videorecordi ...
Jon Roberts
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Last edited by MARC Bot
March 8, 2023 | History
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An edition of CVS, Jon Roberts and Josh Flum [videorecording] (2007)

CVS, Jon Roberts and Josh Flum [videorecording]

by

  • 0 Ratings
  • 0 Want to read
  • 0 Currently reading
  • 0 Have read

"CVS's retail pharmacy operations are functioning poorly and dissatisfying customers. Many customers are defecting as a result. A pharmacy service improvement team has documented the current prescription fulfillment process, its exception rates, ant the problems generated by exceptions. The company must now decide to change this process, and what information system changes to make in support of the redesigned process."--Website.

Publish Date
Publisher
Harvard Business School Publishing
Language
English
Pages
15

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Subjects
Reengineering (Management), Consumer satisfaction, Drugstores, Computer network resources, CVS/pharmacy (Firm)

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Edition Availability
Cover of: CVS, Jon Roberts and Josh Flum [videorecording]
CVS, Jon Roberts and Josh Flum [videorecording]
2007, Harvard Business School Publishing
videorecording / in English
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Book Details

Edition Notes

"9-607-717"

DVD-R.

Published in
Boston, MA
Series
HBSP classroom video collection, MGT 442 (NU course), MGT 603 (NU course), MGT 605 (NU course), MGT 606 (NU course), MKT 420 (NU course), MKT 446 (NU course), MKT 620 (NU course), MKT 633 (NU course), MKT 670 (NU course), ODV 410 (NU course)

The Physical Object

Format
[videorecording] /
Pagination
1 videodisc (15 min.)
Number of pages
15

ID Numbers

Open Library
OL47074632M
OCLC/WorldCat
191703696

Source records

marc_nuls MARC record

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March 8, 2023 Created by MARC Bot Imported from marc_nuls MARC record