An edition of Service Offerings and Agreements
(2011)
Service Offerings and Agreements
A Guide for Itil® V3 Exam Candidates
by Ernest Brewster, Aidan Lawes, John Sansbury, and Richard Griffiths (ITIL)
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Summary:By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. This book provides clarification and expansion of the core ITIL® texts. An ITIL® Licensed Product.-WorldCat
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| Edition | Availability |
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1
Service Offerings and Agreements: A Guide for ITIL® Exam Candidates
2014, BCS Learning & Development Limited
in English
1780171935 9781780171937
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2
Service Offerings and Agreements: A Guide for ITIL® Exam Candidates
2014, BCS Learning & Development Limited
in English
1780171943 9781780171944
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WorldCat
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3
Service Offerings and Agreements: A Guide for ITIL® V3 Exam Candidates
2011, BCS Learning & Development Limited
in English
1906124809 9781906124809
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WorldCat
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4
Service Offerings and Agreements
2011, BCS Learning & Development Limited
in English
1780170378 9781780170374
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WorldCat
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5
Service Offerings and Agreements: A Guide for Itil® V3 Exam Candidates
2011, BCS Learning & Development Limited
in English
1906124604 9781906124601
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WorldCat
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- Created October 4, 2021
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| February 8, 2024 | Edited by laurenbr1 | description |
| October 4, 2021 | Created by ImportBot | Imported from Better World Books record |