An edition of Expanding water utility services beyond water supply
(2012)
Expanding water utility services beyond water supply
by Robert S. Raucher
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Subjects
Customer services, Water utilitiesPlaces
United StatesShowing 1 featured edition. View all 1 editions?
| Edition | Availability |
|---|---|
1
Expanding water utility services beyond water supply
2012, Water Research Foundation
in English
1605731668 9781605731667
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Book Details
Table of Contents
1. Introduction
2. What are supplemental services, and why might utilities be interested in providing them?
3. What do utilities think? A survey of utility leaders
4. What do customers think? A survey of utility customers
5. Selecting a potential supplemental service offering
6. Supplemental services guide : a tool to guide utilities through the menu of supplemental service options
7. The business plan : should this utility add this supplemental service?
8. Agenda for future research
References
Appendix A. Utilities that participated in the online utility survey
Appendix B. Survey of utility leaders : survey instrument
Appendix C. Results of survey of utility leaders
Appendix D. Surveys of utility customers
Appendix E. Water utility customer survey results.
Edition Notes
Includes bibliographical references (p. 69).
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- Created September 22, 2020
- 1 revision
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