An edition of Outcomes Management Framework
(2010)
Outcomes Management Framework
Frid Framework for Enterprise Knowledge Management, Volume: 4 Edition: 1
by Randy J. Frid and Colt Frid
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| Edition | Availability |
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1
Outcomes Management Framework: Frid Framework for Enterprise Knowledge Management, Volume: 4 Edition: 1
2010, Frid Enterprises Inc.
Hardcover
0981184731 9780981184739
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Book Details
Table of Contents
1 Background 13
1.1 What Is Outcomes Management? 13
1.2 What Outcomes Management is NOT 16
1.3 Why Use Outcomes Management? 17
1.3.1 Outcomes Management and IM/IT Governance 18
1.4 Purpose of this Book 19
1.5 When Should You Use This Book? 20
1.6 Planning Maturity Index 20
1.6.1.1 Planning Maturity Index 22
1.7 The Context of Outcomes Management 26
1.7.1 Integrated Organizational Life Cycles 27
1.7.2 Adoption of Outcomes Management at Various Maturity Levels 28
2 Outcome Management Concepts 34
2.1 What Is an Outcome? 34
2.1.1 Quantitative and Qualitative Outcomes 35
2.1.2 Outcomes as Capabilities 36
2.1.3 Outcomes as Behavioural Change or Control 37
2.1.4 Outcome Attributes 38
2.2 What Is an Outcomes Map? 38
2.3 Critical Success Factors 39
2.3.1 Make sure you are solving the right problem 39
2.3.2 Read an Outcomes Map from Right-to-Left 39
2.3.3 Don’t try to measure everything 40
2.3.4 The Impact of Risk 40
3 Strategy 41
3.1 Quick Guide 41
3.1.1 Step 1: Defining your strategy 41
3.1.2 Step 2: Measuring your strategy 41
3.1.3 Step 3: Managing your strategy 42
4 Defining your Strategy 43
4.1 Developing an Outcomes Map 43
4.2 Classifying the problem to be solved 43
4.3 Defining the problem to be solved 46
4.3.1 Confidence Factoring 48
4.4 Defining Outcome Attributes (RADARS) 48
4.4.1 Creating a RADARS Register 49
4.5 Creating an Outcomes Map 50
4.6 Building an Outcomes Map Using a Case Example 52
4.6.1 Symbols 52
4.6.2 Start at the End and Work Backwards 52
4.6.3 MEDIC – The Behaviors of Outcomes 53
4.6.3.1 Notice the Use of Past Tense in MEDIC Verbs 54
4.6.4 Long-Term Outcomes 54
4.6.5 Adding Medium-Term and Short-Term Outcomes 57
4.6.6 Outcomes that Demonstrate a Corollary-Effect 58
4.6.6.1 Emerging capabilities: 59
4.6.6.2 Mission-Critical Capabilities: 59
4.6.7 Objectives 60
4.6.7.1 The 10 Categories of Objectives 60
4.6.7.2 Mapping Objectives to performance accords 63
4.6.7.3 Objectives Defined in Our Example Outcomes Map 63
4.6.8 Initiatives 69
4.6.8.1 Beyond Initiatives 69
4.6.9 Mapping Risks 70
4.6.9.1 Risks Within Your Control 70
4.6.9.2 Risk Position 70
4.6.9.3 Risks Outside Your Control: 71
5 Measuring your Strategy 73
5.1 Measurements Require Committed Owners 75
5.2 Measuring Objectives and Outcomes 76
5.3 TBS Management Accountability Framework (MAF) 78
5.4 Mapping Outcomes and Objectives to the MAF 81
5.5 How to Measure 85
5.5.1 The KPI Register 85
5.6 Evaluating Your Measures 86
6 Example of a Simplified Outcomes Map 89
7 A More Complex Example 94
8 Managing your Strategy 98
8.1 Guiding Principles for Managing Outcomes 98
8.2 The Living Tree Doctrine 99
8.3 Committing to Action 99
8.4 Leading an Outcomes Management Workshop 100
8.4.1 Step 1 - Collection and Preliminary Analysis 100
8.4.2 Step 2 – Craft a Preliminary Outcomes Map 100
8.4.3 Step 3 – Engage Stakeholders 101
8.5 Assessing Initiatives 102
8.5.1 Terminology 102
8.5.2 Purpose 102
8.5.3 Scope 102
8.5.4 Out of Scope 103
8.5.5 Structure 103
8.5.6 The Sanity Check 103
8.5.7 Scoring Legend 103
8.5.8 Assessment Approach 104
8.5.9 The Assessment Template 104
8.5.9.1 The Assessment Template as a Multi-GATE Assessment 105
9 Lessons Learned 126
10 Conclusion 130
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- Created May 28, 2011
- 4 revisions
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| July 27, 2021 | Edited by ISBNbot2 | normalize ISBN |
| May 28, 2011 | Edited by 74.14.74.62 | Added new cover |
| May 28, 2011 | Edited by 74.14.74.62 | Edited without comment. |
| May 28, 2011 | Created by 74.14.74.62 | Added new book. |