The increasing complexity of today's communications networks has left many network managers and CIOs unable to answer certain basic questions. What is the network they manage worth? How does the network management stand up to industry norms? What is the best way to improve the efficiency of network management?

This confusion has led to the growing practice of benchmarking: an in-depth comparison of network management functions and instruments of two or more companies in order to establish quantifiable indicators of network management efficiency.

Featuring dozens of practical real-world examples, this easy-to-use text contains complete guidelines for conducting effective benchmark analyses.

Packed with techniques for gathering the hard data upon which to base such crucial decisions as whether or not to outsource network management, this unique reference will teach you how to: evaluate management expenses ... review processes and instruments ... conduct effective personnel interviews ... observe and analyze day-to-day operations ... and much more.