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Patrick D. McCarthy

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Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization

by Robert Spector and Patrick D. McCarthy First published in 2005 — 7 editions

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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company

by Robert Spector and Patrick D. McCarthy First published in 1996 — 2 editions

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The Nordstrom Way: The Inside Story of America's # 1 Customer Service Company

by Robert Donald Spector, Robert Spector, and Patrick D. McCarthy First published in 1997 — 2 editions

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The Nordstrom way: the inside story of America's #1 customer service company

by Robert Donald Spector, Robert Spector, and Patrick D. McCarthy First published in 1999 — 2 editions

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OLID: OL2736725A

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Created April 29, 2008
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