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This guide is the result of hundreds intensive training workshops, for thousands of people from many nations.
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Publish Date
2013
Publisher
Bookboon.com
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The Engaging Presenter Part III How to handle questions and interjections
2013, Bookboon.com
8740304876 9788740304879
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Book Details
Table of Contents
Sisältö
Foreword
The method
The core of the method
Adopt the attitude
Involve your body in the reply
Involve your tone
Add warmth, interest and energy
Making the method powerful
Accept feelings, argue facts
When the interjection doesn’t need verbal attention
Mirror negative emotions with intensity
Open up the hidden agenda
How to handle audience anger when you deserve it
How to answer closed, ‘yes’ or ‘no’ questions
How to handle a persistent interjector
Facilitation and how to encourage discussion
What to do when there’s an expert in the audience
When you don’t know the answer
When the farewelled one bites back
Dealing with a drunk interjector
Handling a heckler
Bibliography
Endnotes

