An edition of Counselling Skills Managing People Problems at Work
(2013)
Counselling Skills Managing People Problems at Work
by Eric Garner
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Last edited by Tom Morris
September 7, 2022 | History
This eBook introduces you to the “counselling approach”, which is a managerial way of counselling staff.
You can download the book for free via the link below.
Publish Date
2013
Publisher
Bookboon
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Book Details
Table of Contents
Sisältö
The Counselling Approach
What “the Counselling Approach” Is
Problems at Work
People Maintenance
Workplace Problems
The Manager as Helper
Emotional Intelligence
The Principles of the Counselling Approach
Key Points
Awareness, Acceptance, and Growth
Discuss the Issues
Opening Up Awareness with the Johari Window
Refusing to Budge
Giving People Feedback
Jewels in their Crown
Jewels in our Crown
Acceptance
Key Points
Personal Growth
Trust
Bind and Bond
Autonomy
Giving Calhoun the Ball
Initiative
Digging a Trench
Industry
Kicking to its Feet
Identity
The Sting of a Scorpion
Intimacy
I Knew You’d Come
Generativity
The Acorn Planter
Integrity
The New Emperor
Counselling & Growth
Key Points
Dispositions of Counselling
Warmth
Empathy
Specificity
Genuineness
Confidentiality
Professional Distance
The Touch of Integrity
Self-Renewal
Key Points
The Counselling Interview
Aims
Preparation
Environment
Role
Stages
Process
Follow Up
Key Points
The Art of Listening
Stop, Look and Listen
Take Yourself Out of Things
Look Through a Window, Not a Mirror
Stay Tuned In Even When You Don’t Like the Music
Turn-Ons and Turn-Offs
Be Alert, Alive and Attentive
Take Your Time
Detective Listening
Respond to the Moment
Key Points
Questions for Meaning and Understanding
Questions for Information
Questions for Confirmation and Response
Questions for Understanding
Key Points
Challenging
Bring Things Out In the Open
Point Out the Discrepancies
Incongruence
Link the Contradictions
Not Getting In Their Way
Challenge Faulty Thinking
Gentle Suggestion
Key Points
Moving On
Referrals
Specialist Help
The Follow-Through
Key Points
People Problems
Performance Problems
Sickness Absence
Career Counselling
Bereavement Counselling
Personal Relationships
Key Points
Web Resources on “Counselling Skills”
Edition Identifiers
Work Identifiers
Links outside Open Library
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| September 7, 2022 | Edited by Tom Morris | merge authors |
| November 5, 2015 | Edited by Alice Kirk | Edited without comment. |
| November 5, 2015 | Created by Alice Kirk | Added new book. |