E-Government

Strategy Process Instruments

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Last edited by Peter Daiser
September 15, 2015 | History

E-Government

Strategy Process Instruments

  • 5.00 ·
  • 1 Rating
  • 9 Want to read
  • 1 Currently reading
  • 0 Have read

Fundamental characteristics of the digitizing world are its increasing dynamics and complexity. While this development first had a game-changing impact on the private sector, the public sector is increasingly experiencing pressure to adopt easy to use, useful, and secure e-government solutions that provide convenient data access and interaction possibilities to public stakeholders. Therefore, the public sector needs to move away from traditional bureaucracy and move on to conducting business in a way that satisfies the needs and requirements of public stakeholders. For this reason, this textbook takes a public management and administration-oriented perspective to better understand the e-government concept and to provide helpful insights as well as strategic advice for successfully implementing and maintaining e-government systems.

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Cover of: E-Government
E-Government: Strategy Process Instruments
2015, Prof. Dr. Bernd W. Wirtz

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Book Details


Table of Contents

Introduction. 1
E-Government Importance. 2
E-Government Definitions. 8
Aim and Structure of the Book. 10
The Information Society and E-Government. 13
The Development of Information and Communication Technologies. 13
The Information Society and its Development. 18
E-Government Development. 20
The Concept and Strategy of E-Government. 35
E-Government Value Activity System (EVAS). 41
Strategic Management of E-Government. 49
Technology Aspects of E-Government. 73
Open Government and E-Government. 82
E-Government Business Models. 88
Business Model Concept. 89
ICTI E-Government Business Model Approach. 96
E-Government Business Model Innovation. 113
User-driven E-Government. 117
Functional E-Government Demand Factors. 117
E-Government-Service Preferences. 123
User-driven Relationship Management. 128
E-Government Services. 138
E-Government Service Maturity Models. 138
Actors and Interaction Patterns of E-Government. 144
Government-to-Citizen Services (G2C). 148
Government-to-Business Services (G2B). 154
Multichannel E-Service Delivery. 161
Multichannel E-Government Strategy. 162
Design Multichannel Strategy and System. 170
Mobile and Social Media Channel Strategy. 173
Success Factors of E-Government. 188
User-centered Success Factors. 189
E-Service Success Factors. 191
IT Success Factors. 194
E-Government Implementation. 196
E-Government Roadmap. 196
E-Government 3+3 Audit and Evaluation System. 199
E-Government Case Studies. 203
New York City. 203
Hong Kong. 208
London. 214
E-Government Outlook. 220
References. 223

Edition Notes

Published in
Speyer, Germany

ID Numbers

Open Library
OL25769593M
ISBN 13
9783000504457

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September 15, 2015 Edited by Peter Daiser Added new cover
September 15, 2015 Edited by Peter Daiser Edited without comment.
September 15, 2015 Edited by Peter Daiser Autor Name (2 Authors), Title, Subtitle
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