An edition of Telesales
(2013)
Telesales
by Dragoş V. Iliescu
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Last edited by Alice Kirk
July 29, 2015 | History
This book provides its readers with a structured approach to telesales, from preparation to closing the sale. It describes each step, and provides information regarding the transition from one step to the next.
You can download the book via the link below.
Publish Date
2013
Publisher
Bookboon.com
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Subjects
Marketing & SalesShowing 1 featured edition. View all 1 editions?
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Book Details
Table of Contents
Content
1. Defining Telesales
2. The Specifics of Selling Over the Telephone
2.1. Active Listening
2.2. Delivering a Clear Message
3. Preparing for the Telesales Call
3.1. Knowing the Product or Service
3.2. Knowing the Purpose of Each Call
3.3. Call Scripts
4. The Stages of Telesales Calls
4.1. Getting Past the Gatekeepers
4.2. Catching the Prospect’s Interest
4.3. Investigation
4.4. Making the Sales Presentation
4.5. Overcoming Objections
4.6. Closing
5. Bibliography
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| July 29, 2015 | Edited by Alice Kirk | Edited without comment. |
| July 29, 2015 | Created by Alice Kirk | Added new book. |