An edition of Customer Care
(2013)
Customer Care
by Frank Atkinson
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Last edited by Alice Kirk
July 27, 2015 | History
Customer care is about making sure your service is better than your competition and that everyone in your organisation has a responsibility for delivering excellent customer service. This book describes what customer care is and how to deliver it.
You can download the book via the link below.
Publish Date
2013
Publisher
Bookboon.com
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Subjects
Marketing & SalesShowing 1 featured edition. View all 1 editions?
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Book Details
Table of Contents
Content
1. Why customer care is important
1.1. 'The call centre experience'
1.2. Who is responsible for customer care?
1.3. Setting goals and standards of performance
2. Putting customer care into practice
2.1. Identifying your customers and 'walking the walk'
2.2. Delivering customer care
2.3. How are we doing? Case study: Starbucks
2.4. Developing communication skills
2.5. Keeping up the momentum
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| July 27, 2015 | Edited by Alice Kirk | Edited without comment. |
| July 27, 2015 | Edited by Alice Kirk | Edited without comment. |
| July 27, 2015 | Created by Alice Kirk | Added new book. |