A practical guide to commissioning migrant and refugee community organisations (MRCOs) to deliver public services. The government is promoting the role of the 'third sector' in delivering public services, and wants to ensure that services meet the needs of all potential users. Many migrant or refugee-led community organisations are already delivering services in culturally-sensitive ways, and it is possible that more of these organisations could become formal public service providers. This guide reviews the commissioning process, why it should include bodies like MRCOs, what MRCOs are and what they can offer to commissioners of public services. It demonstrates how MRCOs can engage with the commissioning process, asks whether it is the right step for them to take, and suggests what changes in their organisations and capacities might be required. It explores potential commissioning opportunities for MRCOs in eight service areas, including accommodation, Supporting People services, health care and legal advice, and includes over 30 practical examples of service provision.
An edition of More responsive public services? A guide to commissioning migrant and refugee community organisations
(2008)
More responsive public services?
A guide to commissioning migrant and refugee community organisations
by John Perry and A Azim El-Hassan
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This guide is essential reading for public service commissioners, for migrant and refugee community organisations, and for the bodies that support them. It will help them deliver services that meet the needs of refugees and new migrants, while simultaneously promoting the role of migrant and refugee community organisations.
Produced by HACT (the Housing Associations’ Charitable Trust) for the Joseph Rowntree Foundation, the guide is divided into two, highly practical parts. The first focuses on the commissioning process, including information about MRCOs, what they can offer to public service commissioners and how they can engage with the commissioning process.
The second looks at the practical opportunities for MRCOs, and for commissioning bodies to engage with MRCOs, in eight service areas, including housing-related support, legal services and job-related training. It covers a wide range of service providers – from local authorities and primary care trusts, to national bodies like JobCentre Plus and the Learning and Skills Council.
The guide is written by John Perry and A. Azim El-Hassan for HACT.
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More responsive public services?: A guide to commissioning migrant and refugee community organisations
2008, Joseph Rowntree Foundation (JRF), Joseph Rowntree Foundation
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9781859356258
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Table of Contents
Foreword by the Minister for the Third Sector 9
Preface and Acknowledgements 10
Glossary 12
Chapter 1 Introduction 13
PART ONE
Chapter 2 Migrant and Refugee Community Organisations (MRCOs) – the Background 22
Chapter 3 Commissioning and Public Sector Reform 30
Chapter 4 What MRCOs can offer to Commissioning Bodies 43
Chapter 5 Commissioned Services that MRCOs may Provide 56
Chapter 6 Providing Commissioned Services – Is it the Right Decision? 59
Chapter 7 Building MRCO Capacity to Deliver Commissioned Services 68
Chapter 8 Commissioning Bodies’ Role in Promoting MRCOs 85
Chapter 9 Getting Started – What MRCOs can do to become Service Providers 100
PART TWO
Chapter 10 Accommodation and Related Services 114
Chapter 11 Providing Integration and Employment Services to Refugees 118
Chapter 12 Housing-related Support through Supporting People 122
Chapter 13 Improving Access to Healthcare 129
Chapter 14 Legal Advice Services 138
Chapter 15 Helping Young People 147
Chapter 16 ESOL Training through the Learning and Skills Council 154
Chapter 17 Job-Related Training and Other Services through JCP 161
Appendix 1 Key Documents and Information Sources on Commissioning and MRCOs 167
Appendix 2 Sources of Help with Capacity Building 169
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| October 28, 2020 | Edited by ImportBot | import existing book |
| June 21, 2011 | Edited by 91.104.147.25 | Edited without comment. |
| June 21, 2011 | Edited by 91.104.147.25 | Edited without comment. |
| June 20, 2011 | Edited by 213.86.193.51 | Edited without comment. |
| June 18, 2011 | Created by 91.104.156.166 | Added new book. |