TABLE OF CONTENTS

PART I. ENGLISH CONSUMER PROTECTION LAW

Chapter 1. Introduction to Consumer Protection

Chapter 2. Origins of Consumer Protection Law in England

Chapter 3. Sources and Certainties of Consumer Protection Law in the English Legal System
3.1. Has a contract been formed between the consumer and the supplier?
3.2. Are the terms of the agreement fair?
3.3. Do the goods supplied match their advertised description?
3.4. Are the goods and services of reasonable quality and fit for purpose?
3.5. Are the goods and services in question safe?
3.6. Are the manufacturer and the seller identifiable?

Chapter 4. Dispute Resolution and the Role of the Courts in Consumer Protection

PART II. COMPARATIVE ANALYSIS OF CONSUMER PROTECTION LAWS

Chapter 5. Consumer Protection and Private International Law
5.1. Consumer Protection in International Transactions
5.2. Basic Scenario
5.3. Balancing Conflicting Interests and Parties’ Expectations

Chapter 6. Methods of Consumer Protection in International Transactions
6.1. International Uniform Law
6.2. Private International Law
6.3. Private International Law of Relevance to Consumer Contracts
Chapter 7. Consumer Protection and Choice of Law
7.1. Freedom of the Parties to Choose the Governing Law and Limitations
7.2. Formation and Material Validity of a Choice-of Law Clause
7.3. English Common Law
7.4. United States of America
7.5. International Conventions

Chapter 8. Imposition of Mandatory Rules
8.1. The Mandatory Rules Approach
8.2. English Conflict-Type Mandatory Rules
8.3. Domestic Conflict Mandatory Rules in International Transactions
8.4. Interaction of Conflict, Domestic, and Self-Limiting Mandatory Rules

Chapter 9. Governing Law in the Absence of Legal Protection
9.1. Governing Law in the Absence of a Choice of Law
9.2. English Common Law
9.3. United States of America
9.4. International Conventions
9.5. Consumer Protection and Jurisdiction

PART III. REVIEW OF PROTECTIONS TO CONSUMERS ENGAGING IN WEB-BASED TRANSACTIONS
Chapter 10. Consumer Protection, Jurisdictional Disparities, and Electronic Transactions
10.1. Internet Transactions and Private International Law
10.2. Invitation or advertising in the country of the consumer's residence
10.3. Specific Invitation Addressed to the Consumer
10.4. Previous Advertising
10.5. Remedies in the Consumer’s Country of Residence
10.6. Claims in the Consumer’s Country of Residence
10.7. Place of Business of the Supplier
10.8. Location of Electronic Services
10.9. Consumer Protection and Internet Transactions
10.10. Expectations on the Internet
10.11. Choice-of-Law Rules for Electronic Consumer Contracts

PART IV. RECOMMENDATIONS AND CONCLUSIONS

Chapter 11. The Way Forward

Appendices

Bibliography