| Record ID | talis_openlibrary_contribution/talis-openlibrary-contribution.mrc:370415123:635 |
| Source | Talis |
| Download Link | /show-records/talis_openlibrary_contribution/talis-openlibrary-contribution.mrc:370415123:635?format=raw |
LEADER: 00635nam a2200169 a 4500
001 b6d686eaf0a24e12b1b62f0584264a50
003 UK-BiTAL
005 20050705120320.0
008 941118s1990 xxk | 000 ||eng|d
035 $a()z2870679
040 $aWA$cWA$dUK-BiTAL
100 1 $aLewis, Barbara R.
245 00 $aDefining and measuring the quality of customer service /$cBarbara R. Lewis and Vincent W. Mitchell.
260 $aBradford :$bMCB University Press,$c1990.
500 $aPhotocopy of: Marketing intelligence and planning, vol. 8, no. 6, (1990), pp.11-17.
700 1 $aMitchell, Vincent-Wayne.
740 0 $aMarketing intelligence and planning.