| Record ID | talis_openlibrary_contribution/talis-openlibrary-contribution.mrc:1222462649:791 |
| Source | Talis |
| Download Link | /show-records/talis_openlibrary_contribution/talis-openlibrary-contribution.mrc:1222462649:791?format=raw |
LEADER: 00791cam a2200241 a 4500
001 f46738162a14437ab8af0b0df09e8f7e
003 UK-BiTAL
005 20050705141607.0
008 941107s1995 xxua 000 ||eng|d
020 $a0538844396 :
035 $a()0538844396
035 $a 94043419
040 $aDLC$cDLC$dDLC$dUK-BiTAL$dUK-BiTAL
040 $abSH$cbSH
050 00 $aHF5415.5
082 04 $a658.8/12$220
100 1 $aNaumann, Earl.
245 00 $aCustomer satisfaction measurement and management :$busing the voice of the customer /$cby Earl Naumann, Kathleen Giel.
260 $aCincinnati, Ohio :$bThomson Executive Press,$cc1995.
500 $aIncludes index.
650 0 $aConsumer satisfaction$xEvalution.
650 0 $aCustomer services$xManagement.
700 1 $aGiel, Kathleen,$d1953-