| Record ID | marc_university_of_toronto/uoft.marc:2130659755:1326 |
| Source | University of Toronto |
| Download Link | /show-records/marc_university_of_toronto/uoft.marc:2130659755:1326?format=raw |
LEADER: 01326cam 22003490a 4500
008 920401s1991 onc a b eng d
020 $a0887631878
022 $a0827-1070
039 $f//mb
043 $an-cn---
050 4 $aHF5415.5$b.J73 1991
055 3 $aHF 5415.5$bJ73 1991
082 04 $a658
090 8 $aHF 5415.5 .J64 1991$bROBA$c1
100 10 $aJohnston, Catharine G.
245 10 $aCustomer satisfaction through quality :$ban international perspective /$cby Catharine G. Johnston and Mark J. Daniel.
260 0 $aOttawa, Ont. :$bConference Board of Canada,$c1991.
300 $axiv, 90 p. :$bill. ;$c28 cm. --
490 10 $aReport ;$v74-91-E
500 $aOctober 1991.
500 $aCover title.
504 $aIncludes bibliographical references.
650 0 $aCustomer relations
650 0 $aTotal quality management
651 0 $aCanada$xEconomic policy.
700 10 $aDaniel, Mark.
710 20 $aCanada Awards for Business Excellence Program
710 20 $aConference Board of Canada.
830 0 $aConference Board of Canada report$v74-91
948 $a07/16/1992$b01/07/1999
949 $aHF5415.5 .J64 1991$wLC$c1$i31761047517784$d12/12/2006$e16/11/2006$lSTACKS$mROBARTS$n6$q2$rY$sY$tBOOK$u20/8/1994
949 $aHF5415.5 .J64 1991$wLC$c1$i2416700-2001$lLIBRARYUSE$mBUSINESS$rY$sY$tBOOK$u24/5/2007