| Record ID | marc_records_scriblio_net/part25.dat:166456694:805 |
| Source | Scriblio |
| Download Link | /show-records/marc_records_scriblio_net/part25.dat:166456694:805?format=raw |
LEADER: 00805cam 2200241 a 4500
001 96001526
003 DLC
005 19960702072931.5
008 960129s1996 cau 001 0 eng
010 $a 96001526
020 $a0898158117 (pbk.)
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.52$b.B43 1996
082 00 $a381.3$220
100 1 $aBear, John,$d1938-
245 10 $aSend this jerk the bedbug letter :$bhow companies, politicians, and the mass media deal with complaints, and how to be a more effective complainer /$cJohn Bear.
260 $aBerkeley, Calif. :$bTen Speed Press,$c1996.
300 $axiv, 322 p. ;$c23 cm.
500 $aIncludes index.
650 0 $aConsumer complaints.
650 0 $aComplaint letters.
650 0 $aCustomer services$xManagement.
650 0 $aConsumer satisfaction.