MARC Record from marc_overdrive

LEADER: 03183nam 2200289Ka 4500
008 000000s2008 nyu s 000 0 eng d
040 $aTEFOD$cTEFOD
006 m d
007 cr cn---------
020 $a9780071590747 (electronic bk. : Adobe Digital Editions)
020 $a9780071590747 (electronic bk. : Adobe Digital Editions)
020 $a9780071590747 (electronic bk. : Mobipocket Reader)
037 $bOverDrive, Inc.$nhttp://www.overdrive.com
100 1 $aBerry, Leonard L $q(Leonard L Berry).
245 10 $aManagement Lessons from Mayo Clinic$h[electronic resource].
260 $aNew York :$bMcGraw-Hill,$c2008.
500 $aTitle from eBook information screen.
520 $aManagement Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries.Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service.By examining the operating principles that guide every management decision at this legendary healthcare institution, the authorsDemonstrate how a great service brand evolves from the core values that nourish and protect itExtrapolate instructive business lessons that apply outside healthcareIllustrate the benefits of pooling talent and encouraging teamworkRelate historical events and perspectives to the present-day Mayo ClinicShare inspiring stories from staff and patientsAn innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.
533 $aElectronic reproduction.$bNew York :$cMcGraw-Hill,$d2008.$nRequires Adobe Digital Editions (file size: 3420 KB) or Adobe Digital Editions (file size: 4242 KB) or Mobipocket Reader (file size: 2329 KB).
538 $aRequires Adobe Digital Editions (file size: 3420 KB) or Adobe Digital Editions (file size: 4242 KB) or Mobipocket Reader (file size: 2329 KB).
653 #0 $aBusiness
653 #0 $aNonfiction
655 7 $aElectronic books.$2local
776 1 $cOriginal$z9780071590730
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856 4 $uhttp://www.librarybin.com/ContentDetails.htm?ID=5FBCE25F-4BDD-4F77-AD56-B071DEA5D2E9$zClick to purchase
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