MARC Record from marc_overdrive

LEADER: 02262nam 2200265Ka 4500
008 000000s2009 nyu s 000 0 eng d
040 $aTEFOD$cTEFOD
006 m d
007 cr cn---------
020 $a9781440504358 (electronic bk. : Adobe Digital Editions)
020 $a9781440504358 (electronic bk. : Adobe Digital Editions)
037 $bOverDrive, Inc.$nhttp://www.overdrive.com
100 1 $aFord, Lisa $q(Lisa Ford).
245 10 $aExceptional Customer Service$h[electronic resource].
260 $aCincinnati :$bF+W Media, Inc.,$c2009.
500 $aTitle from eBook information screen.
520 $aWhen the going's tough, the companies that survive will be those that build the greatest loyalty ́ by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback. With new, updated examples from more than fifty companies from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com this book shows managers how to go from so-so service to amazing service. In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers. When businesses are fighting to survive, creating a great experience for customers isn't just important ́ it's essential.
533 $aElectronic reproduction.$bCincinnati :$cF+W Media, Inc.,$d2009.$nRequires Adobe Digital Editions (file size: 3212 KB) or Adobe Digital Editions (file size: 2226 KB).
538 $aRequires Adobe Digital Editions (file size: 3212 KB) or Adobe Digital Editions (file size: 2226 KB).
653 #0 $aBusiness
653 #0 $aNonfiction
655 7 $aElectronic books.$2local
856 4 $uhttp://search.overdrive.com/SearchResults.aspx?ReserveID={CCD31532-DA5B-4532-9A3A-530D9B2567A2}$zClick for library availability
856 4 $uhttp://www.librarybin.com/ContentDetails.htm?ID=CCD31532-DA5B-4532-9A3A-530D9B2567A2$zClick to purchase
856 4 $3Image$uhttp://images.contentreserve.com/ImageType-100/1705-1/{CCD31532-DA5B-4532-9A3A-530D9B2567A2}Img100.jpg