| Record ID | marc_openlibraries_sanfranciscopubliclibrary/sfpl_chq_2018_12_24_run06.mrc:84151660:2683 |
| Source | marc_openlibraries_sanfranciscopubliclibrary |
| Download Link | /show-records/marc_openlibraries_sanfranciscopubliclibrary/sfpl_chq_2018_12_24_run06.mrc:84151660:2683?format=raw |
LEADER: 02683cam a2200517 i 4500
001 ocn933587926
003 OCoLC
005 20180215152212.0
008 151030s2016 nyu b 001 0 eng
010 $a2015040050
019 $a959879023
020 $a9781590793787$q(hardcover book ;$qalk. paper)
020 $a1590793781$q(hardcover book ;$qalk. paper)
035 $a(OCoLC)933587926$z(OCoLC)959879023
037 $bTwo Rivers Distribution, 210 American Dr, Jackson, TN, USA, 38301-5070$nSAN 631-760X
040 $aDLC$beng$erda$cDLC$dOCLCF$dBDX$dYDXCP$dBTCTA$dLTSCA$dYDX$dQBX$dOCLCO$dOCLCQ$dSFR$dUtOrBLW
042 $apcc
049 $aSFRA
050 00 $aTX911.3.M27$bS684 2016
082 00 $a647.95068$223
092 $a647.9506$bSo475h
100 1 $aSolomon, Micah,$eauthor.
245 14 $aThe heart of hospitality :$bgreat hotel and restaurant leaders share their secrets /$cMicah Solomon.
250 $aFirst edition.
264 1 $aNew York :$bSelectBooks, Inc.,$c[2016]
300 $axii, 223 pages ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
520 $a"Author explores the hospitality industry to learn how managers create successful customer experiences by exceeding the expectations of current generations. Includes anecdotes from interviews with owners, general managers, and chefs of leading lodging and food service organizations"--$cProvided by publisher.
504 $aIncludes bibliographical references and index.
505 0 $aThe last customer on Earth -- Systems and standards : the secret weapons of service -- People are the heart of hospitality -- A culture of yes -- Developing a genuine service style -- Authenticity -- Moviemaking and magic -- The "chocolate tastes better together" theorem : becoming a conduit for guest -- Relationships -- What digital has done to your customer : changing guests, changing expectations.
650 0 $aHospitality industry$xManagement.
650 0 $aFood service management.
907 $a.b35033745$b09-18-18$c12-06-17
998 $axbt$b01-29-18$cm$da $e-$feng$gnyu$h4$i0
907 $a.b35033745$b02-07-18$c12-06-17
938 $aBrodart$bBROD$n115012524
938 $aBaker and Taylor$bBTCP$nBK0018466687
938 $aQuality Books, Inc.$bQUAL$na 15040050
938 $aYBP Library Services$bYANK$n12865743
980 $a1217 sh
998 $axbt$b01-29-18$cm$da$e-$feng$gnyu$h4$i0
994 $aC0$bSFR
999 $yMARS
945 $a647.9506$bSo475h$d - - $e05-25-2018 17:19$f0$g0$h06-19-18$i31223123492077$j271$0273$k - - $lxbtjc$o-$p$22.95$q-$r-$s- $t0$u3$v0$w0$x3$y.i93828111$z03-05-18