| Record ID | marc_openlibraries_sanfranciscopubliclibrary/sfpl_chq_2018_12_24_run04.mrc:306924141:2737 |
| Source | marc_openlibraries_sanfranciscopubliclibrary |
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LEADER: 02737cam a2200529Ia 4500
001 751834014
003 OCoLC
005 20151005104621.0
008 110830s2011 njua b 001 0 eng d
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019 $a738349430
020 $a9781118156308
020 $a1118156307
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035 $a(OCoLC)751834014$z(OCoLC)738349430
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245 00 $aThis is service design thinking :$bbasics, tools, cases /$cMarc Stickdorn, Jakob Schneider [concept and editing].
260 $aHoboken, NJ :$bWiley,$cc2011.
300 $a373 p. :$bill. (some col.) ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
500 $aOriginally published: Amsterdam: BIS, 2010.
505 0 $aIntroduction -- What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- Deep service design thinking.
504 $aIncludes bibliographical references (p. 340-365) and index.
650 0 $aService industries$xManagement.
700 1 $aStickdorn, Marc.
700 1 $aSchneider, Jakob.
907 $a.b25990871$b12-20-18$c01-23-13
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957 00 $aOCLC reclamation of 2017-18
907 $a.b25990871$b09-16-15$c01-23-13
938 $aBaker and Taylor$bBTCP$nBK0010008021
956 $aPre-reclamation 001 value: ocn751834014
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