| Record ID | marc_openlibraries_sanfranciscopubliclibrary/sfpl_chq_2018_12_24_run03.mrc:136168313:1842 |
| Source | marc_openlibraries_sanfranciscopubliclibrary |
| Download Link | /show-records/marc_openlibraries_sanfranciscopubliclibrary/sfpl_chq_2018_12_24_run03.mrc:136168313:1842?format=raw |
LEADER: 01842cam a2200481Ia 4500
001 ocm50198577
003 OCoLC
005 20151005051955.0
008 020715s2003 nyua 001 0 eng
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245 00 $aPerformance Research Associates' Delivering knock your socks off service.
246 10 $aDelivering knock your socks off service.
250 $a3rd ed. revisions /$bby Ron Zemke.
260 $aNew York :$bAmerican Management Association,$cc2003.
300 $aviii, 184 p. :$bill. ;$c23 cm
336 $atext$btxt$2rdacontent
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500 $aRev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke. 1998.
500 $aIncludes index.
504 $aIncludes bibliographical references (p. 179) and index.
650 0 $aCustomer services.
700 1 $aZemke, Ron.
700 1 $aAnderson, Kristin,$d1962-$tDelivering knock your socks off service.
710 2 $aPerformance Research Associates.
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