| Record ID | marc_nuls/NULS_PHC_180925.mrc:7290308:1100 |
| Source | marc_nuls |
| Download Link | /show-records/marc_nuls/NULS_PHC_180925.mrc:7290308:1100?format=raw |
LEADER: 01100pam 22003254a 4500
001 9920068580001661
005 20150423124300.0
008 040331s2004 caua b 001 0 eng
010 $a 2004047605
020 $a1576752984
035 $a(CSdNU)u234278-01national_inst
035 $a(OCoLC)54906181
040 $aDLC$cDLC
042 $apcc
049 $aCNUM
050 00 $aHF5415.5$b.B3667 2004
082 00 $a658.8/12$222
100 1 $aBarlow, Janelle,$d1943-
245 10 $aBranded customer service :$bthe new competitive edge /$cJanelle Barlow and Paul Stewart.
250 $a1st ed.
260 $aSan Francisco, CA :$bBerrett-Koehler,$cc2004.
300 $axii, 259 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references (p. 243-2445) and index.
650 0 $aCustomer services.
650 0 $aBusiness names.
650 0 $aBrand name products.
700 1 $aStewart, Paul.
949 $aHF 5415.5 .B3667 2004$i31786101823232
994 $a92$bCNU
999 $aHF 5415.5 .B3667 2004$wLC$c1$i31786101823232$d6/13/2010$e6/3/2010 $lCIRCSTACKS$mNULS$n3$rY$sY$tBOOK$u12/23/2004