| Record ID | marc_nuls/NULS_PHC_180925.mrc:247573144:1218 |
| Source | marc_nuls |
| Download Link | /show-records/marc_nuls/NULS_PHC_180925.mrc:247573144:1218?format=raw |
LEADER: 01218cam 22003374a 4500
001 9922177340001661
005 20150423142645.0
008 051101s2006 enka b 001 0 eng
010 $a 2005055275
020 $a1403997632 (cloth)
024 3 $a9781403997630
035 $a(CSdNU)u270026-01national_inst
035 $a(OCoLC)62326869
040 $aDLC$cDLC$dBWKUK$dBAKER
042 $apcc
049 $aCNUM
050 00 $aHF5415.5$b.R627 2006
082 00 $a658.8/12$222
100 1 $aRobinson, Sionade.
245 10 $aCustomer loyalty :$ba guide for time travelers /$cSionade Robinson and Lyn Etherington.
260 $aBasingstoke [England] ;$aNew York :$bPalgrave Macmillan,$c2006.
300 $axv, 174 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references (p. 170-171) and index.
650 0 $aCustomer relations.
650 0 $aBrand loyalty.
650 0 $aService industries.
700 1 $aEtherington, Lyn.
938 $aBaker & Taylor$bBKTY$c42.50$d42.50$i1403997632$n0006513928$sactive
949 $aHF 5415.5 .R627 2006$i31786102073993
994 $a92$bCNU
999 $aHF 5415.5 .R627 2006$wLC$c1$i31786102073993$d6/23/2010$e6/3/2010 $lCIRCSTACKS$mNULS$n4$rY$sY$tBOOK$u5/1/2006